Sells/leases new- and used-vehicles at dealership gross profit, volume, and customer satisfaction standards.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
Satisfies the transportation needs of vehicle purchasers.
Sells/leases and delivers a minimum of 10 units per month.
Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
Explains fully product performance, application, and benefits to prospects.
Describes all optional equipment available for customer purchase.
Provides test drives to all prospects. Follows dealership procedure to
obtain proper identification from customer prior to test drive.
Utilizes dealership sales control and follow-up system.
Exhibits high level of commitment to customer satisfaction.
Knows and understands the federal, state, and local laws which govern retail automobile sales.
Establishes personal income goals that are consistent with dealership
standards of productivity, and devises a strategy to meet those goals.
Attends product and sales training courses as requested by sales manager.
Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
Knows and understands equity and values, and is able to explain depreciation to the customer.
Ensures that the sales manager has an opportunity to meet each customer.
Turns 100 percent of closed deals to finance and insurance manager,
along with properly completed paperwork (insurance information, trade
title, etc.).
Writes complete sales orders and processes paperwork in accordance with established dealership policies.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnoses cause of any malfunction and performs repair.
• Communicates with parts department to obtain needed parts.
• Saves and tags parts of the job if under warranty or if requested by the customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Communicates with service advisor immediately if additional work is
needed, if work outlined is not needed, or if repairs cannot be
completed within the promised time.
• Documents all work performed and recommended on the repair order.
• Road tests vehicles before repairs to verify customers concern and
after repairs to verify repairs corrected customers concerns.
• Participates in manufacturer-sponsored training programs, schools, and events.
• Keeps abreast of manufacturer technical bulletins.
• Supervises work of any apprentice technicians as assigned.
• Reports machinery defects or malfunctions to supervisor.
• Ensures that customers' cars are kept clean. Notifies service advisor
immediately of anything that has happened to change the appearance or
condition of the vehicle.
• Keeps shop area neat and clean.
• Maintains and is accountable for all dealership-owned tools and
manuals. Returns them to the proper place and in the same condition as
they were received.
• Understands, keeps abreast of, and complies with federal, state, and
local regulations, such as hazardous waste disposal, OSHA
Right-to-Know, etc.
• Operates all tools and equipment in a safe manner.
• Reports any safety issues immediately to management.
7801 E Frank Lloyd Wright Blvd
Scottsdale, AZ 85260